Frequently Asked Questions
We realise there a lot to think about when it comes to storing your goods, so we have put together this handy Frequently Asked Questions which we are asked most often. If you still can’t find what you’re looking for please get in contact.
General FAQ's
You can book a storage unit by getting in contact with us via 01207591342, emailing [email protected], whatapp or via our contact page here
We recommend that you come and view before storing your goods to ensure that the units or space is suitable for you.
Our facility is situated just on the edge of Sacriston approximately 10 minutes from central Durham
We provide flexible access hours, our standard site access hours are 7am to 8pm Monday to Sunday however there are a few exceptions such as Christmas day and New years day where no access will be granted. If you need one off access outside our normal hours this can be arranged where enough notice is given.
We have a minimum rental period of one month.
All storage is paid for monthly in advance via direct debit on the 1st of the month unless agreed otherwise.
Before moving in we will require your first months rent, key deposit and any store protect fee you have selected
We require 1 months notice before vacating the unit.
Contact us immediately. We’ll get your access fob cancelled and help arrange access, although charges will apply for a lock and fob replacement.
We have a strict no perishable good policy in our containers and for vehicle storage to dissuade vermin. In addition we also have vermin control in place around the facility. Containers are treated to prevent pests, and we recommend sealing your items in airtight packaging for added protection.
All storage is paid for in advance. In the event of missed payment your access to site will be restricted, this is part of our automated system. your arrears need to be brought up to date immediately.
You will receive a notice letter requesting payment within 14 day via your requested correspondence type to bring your account up to date.
If after the 14 days your unit has not been brought up to date we will begin steps to termination our agreement as per the terms of the contract. if the contract is terminated we may place a lien on your good and they maybe forfeit and auctioned to recoup our losses.
While we don’t directly provide this service, we can recommend professional movers who can assist.
Yes, we offer discounted rates for long-term rentals. Contact us for details on available discounts.
We ensure container safety with durable locks, security monitoring, and gated facility access to protect your belongings.
Our facility has 24-hour CCTV, ANPR number plate recognition, double gated access, high-security fencing, and additional lighting to keep your vehicle safe.
Container FAQ's
Our Facility is highly secure, featuring 24/7 CCTV, ANPR number plate recording, secure locks, gated facility access, and weather-resistant materials to protect your belongings. The site is also monitored from our office in Consett.
We typically offer 10-foot and 20-foot containers to meet various storage needs. Contact us for the specific sizes available.
Pricing varies depending on the container size, rental duration, and facility. We offer competitive rates and flexible plans to fit your budget.
Yes, you can store cars, motorcycles, and small recreational vehicles in our larger containers. Let us know your vehicle’s dimensions to ensure a suitable fit.
Yes, you can store cars, motorcycles, and small recreational vehicles in our larger containers. Let us know your vehicle’s dimensions to ensure a suitable fit.
Yes, your good must be insured to use our facility, we offer StoreProtect policy that covers your good under our insurance, however you're welcome to arrange your own insurance you need to be satisfied that the policy overs all of your goods, and that policy must note our facility address and name on the policy. If you elect to take your own insurance we will need a copy of it before you move your goods in.
No, hazardous materials like flammable liquids, explosives, and chemicals are strictly prohibited for safety reasons.
You can reserve a container by call, email or WhatsApp or use the contact form on our website and we will come back to you as quick as possible. We’ll guide you through the booking process.
Container storage is popular among e-commerce businesses, construction companies, and tradespeople for inventory, tools, equipment, and materials.
Typically in addiation toyour rental fee, we require a fully refundable key deposit on the return of the ykey when you leave us and if you’ve take our store protect indemnity for your goods there is a fee for this service. All storage is paid for in advance on the 1st of each month.
Containers have heavy-duty locking box which protects the high quality padlocks from being broken off or messed with.
Prohibited items include hazardous materials, perishable food, live animals, illegal items, and anything that produces odors.
Container storage often provides larger, more flexible spaces ideal for bulky or heavy items and offers a more cost-effective solution for larger storage needs. In most cases you can also drive your vehicle right up to your unit.
No, storage containers are strictly for storage purposes and do not have amenities required for living or working.
You can transport items yourself, or we can recommend trusted moving companies for assistance with larger items.
Yes, we require that containers be left clean and empty upon move-out to avoid additional cleaning fees. Please note the containers should NOT be washed out with water.
While containers are not temperature-controlled, we can recommend facilities nearby that offer climate-controlled units if needed.
Yes, but the account holder remains responsible for the container, including security and payment obligations. Additional key are available however there may be additional costs for this.
Vehicle storage FAQ's
Our facility can accommodate a range of vehicles, including motorhomes, cars, campers, trailers and boats. If you’d prefer cars, small campers, boats and trailer can be store internally in a container.
Yes, our facility is secured with 24/7 CCTV surveillance, ANPR number plate recognition, double gated access, and heavy-duty fencing to ensure your vehicle’s safety. In addition we do suggest trackers be installed on caravans and motorhomes but it is not essential
We offer outdoor storage but also storage within a container if it will fit for maximum protection, depending on your needs and availability.
Climate-controlled storage is typically not offered for vehicles, but we do provide some enclosed options to protect from weather exposure.
Costs vary based on the length of your vehicle and type of storage (outdoor or enclosed), the size of the vehicle, and the rental period. Contact us for a quote.
We provide flexible access hours, our standard site access hours are 7am to 8pm Monday to Sunday however there are a few exceptions such as Christmas day and New years day where no access will be granted. If you need one off access outside our normal hours this can be arranged where enough notice is given.
Yes, your vehicle must be insured while being stored in our facility and we will require proof of this insurance before you move the vehicle in.
Yes, outdoor storage is secure and suitable for many vehicles. For added protection opting for enclosed unit is an option.
Minor maintenance is allowed, but please check with us to confirm any restrictions or specific rules.
Yes, we recommend cleaning your vehicle, disconnecting and removing any gas bottle and the battery where possible, covering it, and ensuring all valuables are removed for safe storage
The size you need depends on your vehicle’s length and height. We offer a variety of space options, so contact us with your vehicle’s dimensions for the best fit.
Yes, we prohibit hazardous materials, flammable liquids, and perishable items inside stored vehicles to maintain a safe environment.
No, we do not provide shore power for any vehicles
No, you should only store your vehicle in your space and if you change it we need to be notified
While it’s optional, using a high-quality vehicle cover is highly recommended to protect your vehicle from dust, debris, and UV exposure.
Access to site is between 7am and 8pm Monday to Sunday if you need access outside these times it can be arranged but we require at least 48hrs notice to make these changes on our system and to notify our security.
No we do not have this facility on site.
Yes, non-perishable items, tools, and personal belongings can be stored inside, but valuables are best kept out of stored vehicles.
You can access and remove your vehicle at any time within access hours. Be sure to check the specific hours before arriving. You are not allowed to stay in the vehicle over night.
Our facility has vermin/ pest control in place, however vermin are attracted to food sources therefore all food should be removed from your vehicle to avoid attracting pests.
